Tradevo
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Help & Support

Quick answers first — and a human if you need one.

Email support
support@tradevo.co — we read everything, usually same-day.
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The basics

What is Tradevo?›
Tradevo is a non-custodial app for automated crypto strategies. You pick a strategy (an "algo"), allocate USDC to it from your own wallet, and it trades on schedule within the limits you set. Your funds never leave your wallet — Tradevo holds scoped, revocable permission to execute swaps, nothing more.
Who holds my money?›
You do. Your wallet is a smart account on the Base network that you control with your passkey. When you allocate, you attach a Tradevo signer that can only submit the swaps our policy and executor allow; it stays attached until you cancel (we remove it, best-effort) or you export your wallet. Cancelling stops execution immediately, and you can withdraw everything at any time. If you want zero residual access, export your wallet from Profile.
What does Tradevo cost?›
Swaps are free — no per-trade fee, and Tradevo sponsors the network gas on Base. The optional Pro tier is $14.99/month. Creator strategies from the marketplace carry the monthly price their author sets (authors keep 80%). Third-party costs like DEX liquidity-pool fees and slippage always apply — those go to the network, not to Tradevo.
How do I deposit?›
Profile → Deposit opens Coinbase Onramp, which converts your card/bank payment to USDC in your wallet. You can also send USDC on Base directly to your wallet address from any exchange or wallet.

Algos

Why is my algo "in cash" and not trading?›
That usually means it is working. Most Tradevo strategies have defensive rules that sell to USDC and wait when the market regime turns against them — sitting in cash IS the strategy in a downtrend. The card on Home shows what each algo holds right now ("holding BTC" vs "in cash").
How are the strategies validated?›
Validated algos — the ones that show backtest results — passed a pre-registered gauntlet on up to 10 years of historical data: out-of-sample windows, walk-forward tests, regime slices, and a one-shot holdout. A small set of experimental algos is listed with a clear NOT BACKTESTED label and no performance history. Once tracked, an algo's forward record is written daily against real prices from the date tracking began (the "since" date on its listing, engine v2) and is never revised. The full process is public on the methodology page. Past performance does not guarantee future results.
What happens when I cancel an algo?›
You choose: "Sell to USDC & cancel" liquidates its holdings back to cash, or "Keep tokens & cancel" leaves them in your wallet (they then appear under "In your wallet" on Home, where you can sell any time). If a sell fails mid-cancel, the tokens stay safely in your wallet and the app tells you exactly what happened.
Can I change an algo’s parameters?›
No — what you subscribe to is exactly what was validated and what its track record describes. You control the allocation amount, pause, and cancel. If you want a different flavor of a strategy, check the marketplace for variants or build your own in the Build tab.
Is there a minimum?›
Allocations start at $5 — below that, swap economics stop making sense for the strategy.

Money & numbers

Why doesn’t my portfolio match the sum of my algos?›
It should — to the penny: every algo card + available cash + any dust remainder equals your wallet total, all derived from the on-chain trade ledger. If you ever see a mismatch, open the subscription and tap Reconcile, and tell us — we treat any discrepancy as a serious bug.
Are the numbers live?›
Yes — prices stream from Coinbase in real time. The LIVE chart on Home draws your portfolio value tick by tick; history is recorded every few minutes and at every trade.
How do I get my money out?›
Profile → Withdraw sends USDC to any Base address (e.g. your Coinbase account) — minimum $2. Tokens can be sold to USDC first from their asset page. Withdrawals are on-chain transfers; Tradevo cannot block or reverse them.
Taxes?›
Profile → Export data includes a CSV of every trade with timestamps and USD values. Tradevo does not provide tax advice.

Billing & account

How do marketplace subscriptions bill?›
Through Stripe, monthly, until you cancel. Cancelling stops future charges immediately; it does not refund the current period. Pro is the same.
How do I delete my account?›
Profile → Data controls → Delete account. Withdraw your funds first — deletion revokes Tradevo’s permissions and removes your data, but your wallet remains yours on-chain.

Tradevo is software, not an investment adviser, and is not SEC-registered. Crypto assets are volatile; you can lose money. See the Risk Disclosure and Terms.